Visit us Safely

Our shop reopens on 12 April with a springtime sale with lots of offers throughout the shop, including the return of SAP Plants.

Visiting us

Before you visit

This page outlines the safety measures you will see when you visit. Please read through this page so you know what to expect.

During your visit

  • Please observe social distancing and leave 2m between yourself and other visitors
  • We are asking that all visitors wear a face mask in all areas apart from the café
  • Staff will be wearing face coverings
  • Please wash your hands frequently - there will be hand sanitiser points throughout the building
  • Please keep left on the stairs
  • Please keep children close to you at all times
  • There will be increased cleaning throughout the building, including door handles, handrails and other areas of the building
  • Please pay with contactless/card wherever possible
  • Risk assessments have been carried out for both staff and visitor operations. These are regularly reviewed and take into account the latest guidance from the government and Public Health England.
  • Entry remains free but we are limiting our capacity, so please be prepared to queue if the building is busy
  • Please note that due to these safety measures we will not be offering activites for families in The Space on weekends or in the school holidays.


  • Our shop will be open. We’ve changed the layout to allow more space for social distancing
  • Contactless/card payments are preferred

Please note that lockers will not be available.

You can read our COVID-19 Venue/Workplace Risk Assessment here.

If you'd like to ask any questions about our safety measures, please email: